FAQ

How much data does the service use for a smartphone / cell phone user?

ChatterPTT uses small data packets to send and receive all calls. This same method is used in regards to ChatterPTT’s data services. The amount of data needed is very small per call, which should not affect a customer’s data usage patterns per months.

An example of data usage per month can be seen below:

  • Approx 200MB per month. Based on 1 hour of talk time per working day

 

What broadband speed do I need if I use Wi-Fi or Internet?

Any standard broadband package that is currently available is more than sufficient to provide the data and speed required to connect and provide an excellent call quality service for customers.

 

Will this work on 2G, 3G, 4G and LTE networks

Yes. ChatterPTT works on 2G, 3G, 4G and LTE networks.

 

What Two Way Radio networks can ChatterPTT work with? Do we have to have a Digital Radio Network?

ChatterPTT will connect into any Two Way Radio network platform (Analogue, Conventional, MPT Trunking, DMR, DMR Trunking, NXDN, DPMR, TETRA, P25). ChatterPTT uses a Gateway solution that allows seamless integration to any Two Way Radio network.

 

Does it cost me to download the ChatterPTT Application?

There is no cost to download the ChatterPTT application. There is only a monthly cost to use the ChatterPTT Services. Please contact us for pricing.

 

Do I need to buy any new hardware for this service to work?

This is the great thing about ChatterPTT, you can bring your own devices that are being used today! If however you are in the market to upgrade and or refresh your hardware we can assist in preferred Smartphones/ Smart device options.

If a customer does wish to connect into a Two Way Radio Network, then there is a requirement to install a RoIP gateway and a Donor Two Way radio. Talk to your Reseller and or ChatterPTT on the various ways we can facilitate this for you.

 

How do I make changes to the service if I need to?

Most changes to ChatterPTT can be made through your local ChatterPTT Reseller.

As we provide most customers with an Administrator log in, some customer changes may be made using this log in service.

 

How do I get the Licenses and the ChatterPTT application icon on my Smartphones/ Smart Devices?

ChatterPTT licenses can be issued through your local ChatterPTT Reseller partner.

The ChatterPTT application for Android can be downloaded through the Google Play store. Additionally, Apple iOS users can download the application from the iTunes store.

Simply search for ‘ChatterPTT’.

 

Are there specific versions of android that are required for Smartphones/ Smart Devices? What is the earliest version ChatterPTT will work on?

Android v4.0 and above is required to operate ChatterPTT.

 

Do you need to reinstall the application or reconfigure after updating Android/iOS software?

No. All settings and configuration are retained in the application after updating.

 

How do you set it up ChatterPTT so that a Smartphone/ Smart Device is part of a particular Two Way Radio Channel Group?

To connect a Smartphone/ Smart device to a Two Way Radio Channel group through ChatterPTT, the users require a RoIP gateway hardware product which will allow the connection to be made. Upon successful connection through the RoIP gateway, you can then transmit calls from Smartphones/ Smart Devices into the Two Way Radio network and or alternatively a Two Way Radio user can make calls back to the Smartphone/ Smart devices.

Additionally, you will require the ChatterPTT licenses on your devices so you can then be part of a Two Way radio group. This will allow you to hear and participate in all group calls.

 

If the Smartphone/ Smart Device ChatterPTT user is on a cell phone call and a Two Way Radio call is made – what happens?

This is configured by the administrator. ChatterPTT users have the option to set either regular phone calls or ChatterPTT calls as a priority. If the priority call type is active, the other calls will be blocked.

 

How many ChatterPTT licenses and what hardware do I need if I want to connect 20 Smartphones/ Smart Devices to a Two Way Radio network which connects into a One talk group?

For every Smartphone/ Smart device you need one ChatterPTT License. You also need one ChatterPTT license for the RoIP gateway connected to the Two Way Radio network. So in this set up, a customer will require 21 ChatterPTT user licenses (20 licenses for the smart device users, 1 for the RoIP gateway)

 

How do you set up the Smartphone/ Smart Device so that the user only hears an emergency call?

We suggest that the administrator sets up an emergency user group with all users connected. Then remove all users from the contacts list, so 1 to 1 calls cannot be set up.

 

Will this work with Smartphones/ Smart Devices that are paired with Bluetooth accessories

Yes. You can use current and available Bluetooth speaker microphones, earpieces and headsets. ChatterPTT can also help you purchase the most suitable Bluetooth accessories as we stock and support a range of various accessories.

 

What do I need if I only want to connect Smartphones/ Smart Devices to other Smartphones/ Smart Devices on a Wi-Fi or cellular network?

One ChatterPTT user license is required per Smartphone/ Smart device. These devices will also need a connection to a Wi-Fi or cellular network in order to make and receive calls.

 

What if I work in a noisy environment – what will the quality of calls be like?

If your work environment is noisy, we suggest you contact ChatterPTT or your local Reseller Partner regarding accessories that can enhance audio volume and or the removal of background noise.

 

Can I get ChatterPTT calls if I’m overseas but have my Smartphone/ Smart Device connected to a Wi-Fi or cell phone network?

Yes. Wherever you can get a cellular Wi-Fi or broadband connection in the world you can receive ChatterPTT calls and services.

ChatterPTT is a global service and will operate in the same way as if you were in your own country. Your teams, office, management are now connected anywhere, anytime and on any device.

 

How do I pay for the ChatterPTT monthly service?

ChatterPTT has two easy to use automatic monthly payment methods that allow you to access our service and not worry about paying your bills. We can offer bank direct debit or credit card payments. Please talk to your local Reseller on setting up a payment method that suits you.

 

Who bills me for this service?

Logic Unlimited Pty Ltd (T/A ChatterPTT) will bill you on a specified date each month for each Chatter PTT License you have under contract.

 

Is there a contract for this service?

ChatterPTT offers two types of services for our customers. One is a monthly subscription on a minimum 12 month contract. We also offer a Pre-Paid yearly subscription.